Car rental Cancellation Policy for Car Rentals Rwanda (on Behalf of Go Safaris Africa Ltd):
- Free Cancellation:
- You may cancel your reservation up to 7 days before the scheduled pickup time without any penalty. The booking fee of 30% will be refunded to you.
- Cancellation within 7 Days of Pickup:
- If you cancel your reservation between 7 days and 48 hours before the scheduled pickup time, the booking fee of 30% will be retained as a cancellation fee.
- If you cancel your reservation less than 48 hours before the scheduled pickup time, 50% of the total rental amount will be charged as a cancellation fee. The remaining balance, if already paid, will be refunded.
- No Show:
- If you fail to pick up the car at the designated time and location without prior notice, the full rental amount will be charged, and no refund will be issued.
- Early Return:
- If you return the car earlier than the scheduled return date, no refund will be provided for the unused rental days.
- Reservation Changes:
- Changes to your reservation, such as altering dates or vehicle type, are subject to availability and may affect the rental cost. Any changes made within 7 days of the pickup date will be treated according to the cancellation policy.
- Non-refundable Rates:
- Certain promotional or discounted rates may be non-refundable. In such cases, the entire booking fee of 30% will be retained as a cancellation fee, regardless of when the cancellation occurs.
- Refund Processing:
- Refunds for cancellations will be processed within 7 business days after the cancellation request is approved.
- Force Majeure:
- In case of cancellations due to extraordinary circumstances beyond your control (e.g., natural disasters, pandemics, government travel restrictions), please contact us to discuss potential exceptions to our standard cancellation policy.
- Contact Information:
- For Car Rental cancellation policy or changes to your reservation, please contact us at +250 788 552 939 or email as soon as possible.