Car rental Cancellation Policy

Cancellation Policy for Car Rentals Rwanda (on Behalf of Go Safaris Africa Ltd):

  1. Free Cancellation:

    • You may cancel your reservation up to 7 days before the scheduled pickup time without any penalty. The booking fee of 30% will be refunded to you.
  2. Cancellation within 7 Days of Pickup:

    • If you cancel your reservation between 7 days and 48 hours before the scheduled pickup time, the booking fee of 30% will be retained as a cancellation fee.
    • If you cancel your reservation less than 48 hours before the scheduled pickup time, 50% of the total rental amount will be charged as a cancellation fee. The remaining balance, if already paid, will be refunded.
  3. No Show:

    • If you fail to pick up the car at the designated time and location without prior notice, the full rental amount will be charged, and no refund will be issued.
  4. Early Return:

    • If you return the car earlier than the scheduled return date, no refund will be provided for the unused rental days.
  5. Reservation Changes:

    • Changes to your reservation, such as altering dates or vehicle type, are subject to availability and may affect the rental cost. Any changes made within 7 days of the pickup date will be treated according to the cancellation policy.
  6. Non-refundable Rates:

    • Certain promotional or discounted rates may be non-refundable. In such cases, the entire booking fee of 30% will be retained as a cancellation fee, regardless of when the cancellation occurs.
  7. Refund Processing:

    • Refunds for cancellations will be processed within 7 business days after the cancellation request is approved.
  8. Force Majeure:

    • In case of cancellations due to extraordinary circumstances beyond your control (e.g., natural disasters, pandemics, government travel restrictions), please contact us to discuss potential exceptions to our standard cancellation policy.
  9. Contact Information:

    • For cancellations or changes to your reservation, please contact us at +250 788 552 939 or email as soon as possible.